restoration client management | iRestore Restoration Software

Phoenix Restoration Equipment Partners with iRESTORE

Posted on July 12, 2023July 18, 2023 by iRestore

June 26, 2023

Phoenix Restoration Equipment, a top provider of water damage restoration equipment, has announced an integration with iRestore.

Phoenix has integrated DryLINK into iRestore to save contractors’ time. Users of iRestore can have their job information automatically imported into DryLINK and have the drying report automatically available in iRestore.

iRestore users now have easy access to the Power of DryLINK including jobsite data collection and remote monitoring. “We continue to partner with as many software platforms as we can to make life easier for restorers. We have heard over and over that restorers want our industry to simplify all the different systems on the market. This is another example of our efforts to do this for the industry” said Erin Hynum, Senior Director of Product Management for Phoenix.

“With this integration, it makes it even easier for restorers to send the documentation from DryLINK via iRestore to their customers and their insurance companies closing the loop on the proof you can provide to get paid faster” said Jack Lavender, Business Development Manager for iRestore.

This integration is an extension of our commitment to restorers to streamline and build the ideal automated workflows for their company and teams.

About iRestore
iRestore is a provider of comprehensive restoration management software designed to empower restorers with the tools they need to streamline operations and achieve success. Built by restorers for restorers, our user-friendly platform offers a wide range of core functions, including Job Management, CRM, HR, Timecards, Scheduling, and more. With a firm commitment to customer success, iRestore strives to deliver robust systems and exceptional support to restoration businesses worldwide. To learn more about iRestore, visit https:// irestore.io/.

iRestore is a CRM and job management software program developed by a former restoration professional and computer programmer for restoration industry professionals.

About DryLINK
DryLINK is the only completely automated jobsite data collection tool with remote monitoring capabilities, live drying reports, and asset management for the water mitigation market. The drying report can be shared with stakeholders for up-to-date jobsite information.

About Phoenix Restoration Equipment
Phoenix is a leading supplier of innovative equipment and technology solutions for water mitigation professionals. Phoenix launched the first LGR dehumidifier, the Phoenix 200, in 1994 and continues to lead the restoration industry forward with innovations like DryLINK. Phoenix is a brand of Therma-Stor LLC, a company dedicated to innovation in the indoor air quality and water damage restoration industries. To learn more about Phoenix Restoration Equipment, visit www.usephoenix.com.

Building Relationships in the Restoration Industry

Posted on May 12, 2023 by iRestore

Building good rapport with customers is essential for businesses in the restoration industry. Whether you are providing restoration services after a natural disaster or addressing water damage in a residential or commercial property, your ability to establish a positive relationship with your customers can make all the difference in the success of your business.

Restoration Industry Software

Here are some tips to help you build relationships with your customers in the restoration industry:

Be Professional And Courteous: One of the most important ways to build a good rapport with customers is by being professional and courteous at all times. This means being polite and empathetic towards your customer’s situation. It is important to remember that customers may be going through a stressful time when you are working in restoration, so treating them with kindness and understanding can help put them at ease.
Communicate Effectively: Good communication is critical to building solid relationships with customers. This means listening carefully to their concerns, providing clear explanations of the restoration process, and answering any questions they may have. It is also essential to keep customers informed of any changes or updates to their restoration project and to be responsive to their calls, emails, and messages.
Set Realistic Expectations: Setting realistic expectations is crucial in the restoration industry. Customers need to know what to expect in terms of timelines, costs, and the outcomes of the restoration project.
Follow Through On Commitments: When you make a commitment to a customer, it is essential to follow through on it. Whether it’s a promise to return a phone call or a commitment to complete a restoration project by a specific date, failing to follow through on your commitments can damage your relationship with customers and harm your reputation.
Go Above And Beyond: Going above and beyond for your customers can help you build strong relationships and earn their trust and loyalty. This might mean offering additional services or resources, providing regular updates on the restoration project, or simply checking in with customers to see how they are doing.
Ask For Feedback: Asking for feedback is a great way to show customers that you value their opinions and are committed to providing high-quality service. Whether it’s through a survey or a follow-up call, asking for feedback can help you identify areas for improvement and build a stronger relationship with your customers.

Building good rapport with customers is essential in the restoration industry. If you want to improve your relationships in a more effective way, you need the help of restoration industry software. Restoration industry software helps keep all your contacts in one easy-to-access place, significantly improving communication efficiency. Restoration industry software allows for assignments to be made, notes to be kept, and schedules to be set so you, your restoration team, and your customers are all on the same page. If you are ready to take the next step in improving relationships with customers in the restoration industry, call iRestore and see just what restoration industry software can do for you and your business.

How Does Restoration Industry Software Best Benefit Your Business?

Posted on March 10, 2023March 14, 2023 by iRestore

Starting a new business, or even managing one, can be a stressful task. It has many parts to ensure that it stays running and functions appropriately. However, there are resources out there that can help maximize the efficiency of your business.

Restoration Industry Software

Restoration industry software from iRestore is known to save you a lot of time, automate your business, and provide service that you can deem flawless. Continue reading to learn how.

Organizational Perks

When dealing with any sort of restoration project, managers have to go through a LOT of paperwork that can include any number of the following:

Several claims paperwork
Insurance information
Estimate documents
Contact information
Job-specific notes

There are many different types of paperwork, and losing even one sheet of paper can cause significant issues. Fortunately, the amount of time saved and money earned can easily be increased with the help of restoration industry software. When managers use restoration industry software, they will have access to this data that will be conveniently all in one place.

Another perk to this is that all of the data stored here can be received and used on other smart devices like phones and tablets. That way, you can take it with you wherever you go and do not have to worry about leaving anything behind. Another fantastic feature is that all of your business team members will have instant access to it. Using this service will allow for on-time accomplishments and highly effective time management for each restoration project.

Enhanced Productivity With Mobile Management Options

Why bring your project managers back to the office to conduct work they might do just as quickly out in the field? In today’s fast-paced world, it is easier to leave them on-site and have them have access to mobile management options. It also allows the customers to receive immediate updates and approvals on any restoration work being done.

Keeping Tabs On The Money

The inability to estimate cost accurately can be a significant issue for many restoration managers. Also, these unexpected costs can quickly stack up, affecting the project’s profit margins. However, managers can help eliminate these issues with cash flow before they become a problem that is hard to undo by focusing on productivity early in the project. Using this software allows every member of the team to keep track of their progress in real-time and allows for smooth transitions.

Finally, a restoration and management team may make better judgments from:

Access to accurate data.
Up-to-the-minute financial data.
Data is held in a central cloud database.

Client’s Satisfaction

Restoration industry software can help you achieve clients’ happiness with your services. Relationships with your clients are extremely important, and keeping them posted about any updates that occur with their projects ensures positive outcomes for future jobs. Finally, the client feels more at ease knowing that the restoration management company is well-organized and in charge, thanks to the software.

Conclusion

Finding a company that can be efficient and effective for you is essential! iRestore is one such company that will give you peace of mind when compiling all your essential work together in one place. Try our product today!

How Being Organized Improves Your Restoration Business

Posted on February 10, 2023 by iRestore

Restoration business owners wear numerous hats and, therefore, need to efficiently and effectively juggle a variety of tasks at the same time. If your company is not utilizing restoration industry software to be effectively organized, duties may accumulate, documents may go missing, deadlines may be missed, and important time may be wasted trying to locate materials that ought to be at one restoration project but are caught up at another. However, restoration industry software designed specifically for restoration work can help organize everything you need in one convenient location, and an organized company can greatly improve your business.

Restoration Industry Software

Although it may not be a top concern, organizing should be a priority once you understand just how much it can boost your output, reduce your stress, and boost your income. Here at iRestore, we have created a restoration industry software that makes being organized easier than ever and we are going to share a few reasons why being organized can improve your restoration business.

Being organized saves you time, and we all know that ‘time is money.’ Using restoration industry software is like having the most efficient filing system that allows you to stop wallowing in a never-ending sea of paper and documents. Time can be greatly reduced by using a digital system to keep track of projects, significant invoices, schedules, and correspondence. Every minute matters when doing restoration work, and having a well-organized business will help you save a lot of time when planning and executing a restoration project. It is crucial to schedule your time effectively so you can stay ahead on top priorities, and restoration industry software not only organizes documents but also has a planner, and calendar, and can even be set up to provide alerts for important events so nothing falls through the cracks. Creating a system specifically for restoration businesses to help save as much time as possible from tedious tasks was our goal, and utilizing it in your business will end up saving you and your technicians valuable time.
Being organized provides better financial management for your business, in fact, the foundation of solid financial management is a good organization. Balances can go unpaid without warning if you lack a system that records cash flow and keeps track of receivables. Knowing exactly how much money is coming in and going out will, where that money is coming from and going to, and when money is going to be coming and going will help you make the necessary adjustments to stay ahead. Being organized will also come in handy when it’s time to file taxes. Without having to search for crucial paperwork, you can ease some of the stress away that always comes with tax season. If your company is audited, missing paperwork could even cause legal issues. Restoration industry software will provide you with a place to store all tax documents you need, and file receipts, invoices, statements, and write-offs in one convenient location.
Last, but definitely not least, being organized reduces the stress for everyone involved in the business. From business owners to technicians, everyone will feel more aware of what is going on when they can access everything they need and know where to save and store important information and documents. By utilizing restoration industry software, you can help keep everyone on the same page, communicate with each other, and schedule everything you need to all in one place that can also be accessed on a mobile device – literally making being organized as convenient as possible.

If you are ready to get more organized and improve your business, call iRestore to find out just how much our restoration industry software can do for you.

3 Ways Restoration Management Software Helps Build Customer Relationships

Posted on March 30, 2022March 30, 2022 by iRestore

restoration management software When working in the restoration industry, customer service is essential to be successful. Customer service for restoration project workers and managers might include; developing a restoration plan that fits the needs and expectations of the client, handling questions, concerns, or complaints, showing empathy for damages and losses, communicating the status of the project, responding to issues when they arise and following up with client satisfaction. Customer service can encompass a number of situations and issues in business. Whatever the situation may be, customers feel more satisfied with the work that was done and the overall end result when they feel like they received valuable in-person interactions, with their restoration company, and satisfied customers should be the number one priority for restoration companies.

Restoration Management Software And The Customer Experience

There are ways to meet your customers’ expectations but if you want to stand out in your industry, you really need to go above the standard of expectation. iRestore is committed to helping restoration business owners manage their businesses successfully and that includes the customer relationship. Our restoration management software is designed to do so many things that can improve the internal workings of your business AND optimize the customer experience.

Here are 3 major ways that iRestore’s restoration management software can help promote an attentive and detailed customer relationship and help you succeed in your business.

Get to know your customers. Understanding who you are working for and with, what their situation is, what their expectations are, and what they value will help you make sure your restoration work is tailored to their specific needs. Be prepared with answers to the most frequently asked questions, and when meeting with the customer for the first time be sure to ask what their specific desires or requirements for the restoration project are so you can make sure your plan aligns with their desired outcome. The more you get to know the customer, the more trust you build with them which means the more satisfied they will be once restoration is complete. The restoration management software allows you to keep notes for your contacts, contact them at the press of a button, and optimize your relationship with other professionals working on the job.
Show empathy for the customer and their situation. Dealing with restoration is a high-emotion and high-stress job. Customers are often completely overwhelmed and devastated by the damage done to their homes and belongings, so being able to show empathy, compassion, and understanding for their situation is so important. Putting yourself in their situation and treating them how you would want to be treated when dealing with a disaster will help you to greatly improve the relationship you develop with customers and the service you are able to provide. Be mindful of this and use the restoration management software to provide quick follow up emails or phone calls and manage notes so that other techs on the job are filled in with all the information they need before they arrive on-site, and
Provide prompt and accurate answers to customers’ questions. Most customers have not experienced a property disaster before, so it is natural for them to have questions, concerns, and feelings of stress related to the job. Using the restoration management software can help you lay out a plan for your customer so that they know what to expect, who to expect and when to expect it.

While these 3 tips may seem simple, they can make a huge impact on the customer service you provide. iRestore’s restoration management software makes it easy for business owners and their employees to pull up detailed information from their phones, ipads, or on the computer and to relay information to customers quickly and accurately. Request a demo today to learn more!

Category: restoration client management

Phoenix Restoration Equipment Partners with iRESTORE

Building Relationships in the Restoration Industry

Restoration Industry Software

How Does Restoration Industry Software Best Benefit Your Business?

Restoration Industry Software

Organizational Perks