By: Lisa Lavender No more tacit approval. I know that I do it; I do it too much. I know it is counterproductive to many objectives and I know that it sets a poor example for others in leadership positions. I am resolved to stop giving tacit approval. What is tacit approval? It is giving “approval” by a lack of addressing something; the unintended consequence of silence is the implication of approval. Let’s take a very

December 12, 2019 Jon Isaacson In the world of responding to water and fire damaged homes and businesses, Xactimate has become the primary language of insurance claims. Learning to master the tool is core to success for any property restoration professional. Clear communication, where all parties involved understand what is being transmitted, requires effort, interpretation and patience. “They’ve shredded my estimate!” Exclaimed Estimator #1. “Again?” Replies his peer, Fellow Estimator. “It’s like they take joy

For many restoration companies, winter is the time of year when it is necessary to increase your manpower. It is also the time of year when employees are requesting vacation time for holidays or taking sick leave due to seasonal illnesses. It’s also the time of year when your employees (and y0ur company) are gathering and preparing all of the years’ documents for tax season! When so much is going on with y0ur employees, keeping

Editor’s Note:  This is the second article of a multi-part series on employee burnout in the restoration industry.  Part one introduced the nature of burnout, and summarized findings from a study on burnout in the restoration industry. Part two begins a discussion on things restoration companies can do to manage one of the most complicating factors for burnout among restoration professionals – workload. Part three advances the conversation and discusses what restoration professionals can do at the

Why does Santa check his list twice? If we consider the practice of checking the list twice, we could speculate that there is a drive towards excellence and a desire to deliver legendary service. The list needs to be accurate and thorough; the list allows him to honor his commitments efficiently, and list is what is used to make sure that nobody is disappointed; so, he checks it twice. Mistakes happen! Sometimes things go wrong and it’s not even