Restoration Management Software | iRestore Restoration Software - Part 2

Tag: Restoration Management Software

3 Ways Restoration Management Software Helps Build Customer Relationships

Posted on by iRestore

restoration management softwareWhen working in the restoration industry, customer service is essential to be successful. Customer service for restoration project workers and managers might include; developing a restoration plan that fits the needs and expectations of the client, handling questions, concerns, or complaints, showing empathy for damages and losses, communicating the status of the project, responding to issues when they arise and following up with client satisfaction. Customer service can encompass a number of situations and issues in business. Whatever the situation may be, customers feel more satisfied with the work that was done and the overall end result when they feel like they received valuable in-person interactions, with their restoration company, and satisfied customers should be the number one priority for restoration companies.

Restoration Management Software And The Customer Experience

There are ways to meet your customers’ expectations but if you want to stand out in your industry, you really need to go above the standard of expectation. iRestore is committed to helping restoration business owners manage their businesses successfully and that includes the customer relationship. Our restoration management software is designed to do so many things that can improve the internal workings of your business AND optimize the customer experience.

Here are 3 major ways that iRestore’s restoration management software can help promote an attentive and detailed customer relationship and help you succeed in your business.

  1. Get to know your customers. Understanding who you are working for and with, what their situation is, what their expectations are, and what they value will help you make sure your restoration work is tailored to their specific needs. Be prepared with answers to the most frequently asked questions, and when meeting with the customer for the first time be sure to ask what their specific desires or requirements for the restoration project are so you can make sure your plan aligns with their desired outcome. The more you get to know the customer, the more trust you build with them which means the more satisfied they will be once restoration is complete. The restoration management software allows you to keep notes for your contacts, contact them at the press of a button, and optimize your relationship with other professionals working on the job.
  2. Show empathy for the customer and their situation. Dealing with restoration is a high-emotion and high-stress job. Customers are often completely overwhelmed and devastated by the damage done to their homes and belongings, so being able to show empathy, compassion, and understanding for their situation is so important. Putting yourself in their situation and treating them how you would want to be treated when dealing with a disaster will help you to greatly improve the relationship you develop with customers and the service you are able to provide. Be mindful of this and use the restoration management software to provide quick follow up emails or phone calls and manage notes so that other techs on the job are filled in with all the information they need before they arrive on-site, and
  3. Provide prompt and accurate answers to customers’ questions. Most customers have not experienced a property disaster before, so it is natural for them to have questions, concerns, and feelings of stress related to the job. Using the restoration management software can help you lay out a plan for your customer so that they know what to expect, who to expect and when to expect it.

While these 3 tips may seem simple, they can make a huge impact on the customer service you provide. iRestore’s restoration management software makes it easy for business owners and their employees to pull up detailed information from their phones, ipads, or on the computer and to relay information to customers quickly and accurately. Request a demo today to learn more! 

Lighten Your Load With Restoration Project Management Software

Posted on by iRestore

restoration project management software, restoration management system, restoration management softwareKeeping detailed records and saving documents are important aspects of any restoration project. From time punches to receipts, there are many different papers that need to be saved and stored in order to make sure no detail is missed when you are working on someone else’s home. PricewaterhouseCoopers (PwC) conducted a study that found that an average of 7.5% of paper documents get lost and around 3% get misfiled, which could result in lost revenue or production for your company. With the technology that is available to us today, it is time to consider getting rid of that filing cabinet system and the stacks of paper on your desk and switch to electronic documents and record management systems. 

Your Trusted Restoration Project Management Software

When you think of all the information that needs to be recorded, stored, and referred to for each individual restoration project, the list goes on and on. From job-related contacts, to inspection reports, and even logging the monitoring process, there are a number of records that must be kept in order to provide a successful restoration. How much more convenient and efficient can the process be when all that information is stored in an easy-to-access location that can be reached from your phone and laptop? The answer is a whole lot more convenient and efficient. Not only do electronic documents and record management systems make it easy to store and locate documents and records, but also allow options to share and update them among different members of your team. You can sort, categorize, and secure all your files and records for optimal organization. The only question left is where to get the software to move all your documents and records online? 

iRestore has developed a restoration project management software that utilizes electronic documentation and record keeping. In fact, our complete job management system allows you to manage jobs, communicate with contacts and employees, document, and report all in one place. This software helps you manage job information, pictures, notes, locations, equipment records, billing, and profitability. Increase accessibility of documents to those who need them with an online system that makes it easy for employees to locate files and keep detailed records on the job site. When you utilize our restoration project management software to store your documents and records, you will be more efficient and productive with each job. No restoration job can be successfully completed without detailed documentation and record keeping. Let iRestore provide you with a streamlined restoration project management software that will optimize organization, increase accessibility, open up communication and improve the efficiency of your restoration projects by implementing electronic documentation and records into your daily practice. Our restoration project management software was built by restorers specifically for restores, so we know what you need. We will customize your software to fit your specific needs and make sure it is easy to implement and use for everyone in your company. Don’t waste any more time looking for misplaced receipts or lost insurance claims, and instead put that time into providing optimal results for your customers. You work hard enough restoring homes and properties, let our software make your job easier.

Building Your Reputation Through iRestore’s Restoration Management Software

Posted on by iRestore

restoration management softwareAs a restoration company owner, you know how much your reputation can impact the work that you get. Your reputation can put your company from the top of the scale to the bottom of the scale depending on how you interact with your customers and perform your restoration jobs. But, one of the most difficult things for restoration company owners to do is manage the many contacts they have for one job and keep all the details together at all times.

iRestore is well aware of the struggles that restoration business owners face when dealing with customers, insurance agents, insurance adjusters, and other contractors that might be working on the same job. Communication throughout the entire process is crucial to keep the job running smoothly and to provide the type of customer service that you want to give each of your clients.

How Can You Amp Up Your Customer Service With iRestore?

iRestore’s restoration management software is a one-of-a-kind system that is built with restoration businesses in mind. That means that when it comes to keeping track of your jobs and your contacts for each job, we have you covered, one hundred percent.

There’s a number of things that you can do with the software’s CRM feature:

  • You can organize your contacts by company and location to keep each contact detailed and specific and easy to find.
  • Our CRM isn’t just about holding contact information but helping you work with it. This CRM allows you to manage all of your contact-related tasks and follow-ups in an easy-to-use format.
  • Look at it from a marketing standpoint as well. This system creates referral and contact reports that help you realize your revenue streams and professional relationships. It also keeps an automatic scoring system of marketing prioritizing and organizing.
  • Don’t worry about duplicate contacts anymore! Our system synchronizes all of the contact information with job-related relationships.
  • For faster, more convenient use, take control of your contacts with an internal tagging system. You can also use it to reach out to your contacts with one easy click! Emails and phone calls can be generated right from the program and can be used across your mobile device, iPad, or computer!

When you have a custom-designed software like this, you aren’t just on top of your game in your industry, but you are outshining all of your competitors. This system doesn’t only help you get control over your contacts and CRM management, it can help you manage every aspect of your business from HR to Vehicle Management and Job Specific Management. When you need to gain control of your restoration business, you need to use the restoration management software that is designed to make your life easier. Contact iRestore now for a demo.

Improve Your Operation With Precise Vehicle Management

Posted on by iRestore

restoration management softwareIn the restoration industry, one of your biggest investments is your fleet of vehicles. They are a necessity and every business owner wants to keep their vehicles in tip-top shape for as long as possible, but that requires maintenance. And on top of everything else that business owners have to manage, managing the maintenance and repairs of your vehicles is an added burden that you probably don’t have time for.

iRestore knows how much it takes to run a restoration company and what restoration business owners need to organize and manage their businesses the best way. That’s why we included the best vehicle module system within our restoration management software. With this module, business owners can track everything from assigning vehicles out, tracking equipment in your vehicles, maintenance, repairs, registration, insurance, and more.

How Vehicle Management Can Help Your Restoration Operation

Maintenance And Repairs

The maintenance and repairs are only one part of your vehicle management operations. Of course, you need to track when to get routine maintenance, how much has been spent on repairs, etc. But you also need to track operational costs associated with the vehicles. Everything within the system is designed to help you track the information that you need to run your business better.

Vehicle-Related Occurrences

Scratches, accidents, and other incidents your vehicle is involved in can be kept inside the notes feature of the vehicle module. If you have several of the same vehicles, this system can help you track which vehicle was involved in which incident so that you have it when you need it.

Data

All of the important information that you need is kept in one spot. Inspections, renewals, mileage, VIN, purchase date, vehicle make and model, and much more. No more searching through filing cabinets and jockey boxes trying to find and sort information. Your data can be easily tracked with our vehicle management module in one simple place that is easy to use.

Job Management

When your vehicles are assigned out on a job, you need to know when that vehicle will be available for the next job. Our restoration management software easily tracks where your vehicles are, who they are assigned out to, and when they are expected to return. All of this information can help you schedule future jobs with more accuracy so that your clients get transparent information and learn that they can trust you.

Reduce Mistakes And Problems

Your business can decrease mistakes and problems by tracking your vehicle information. When you can find all of the information that you need in one spot that is clear, organized, and precise, your business will run much more efficiently with reduced errors and clearer communication with your clients, contractors, agents, and adjustors. Imagine what your company will look like to those people when they see your efficiency level!

Vehicle management is only one portion of the incredible restoration management software from iRestore. We have included many different features that allow restoration business owners to track HR information, Tools and Equipment, Business Relationships, and Individual Jobs. Don’t let your company suffer from disorganization, chaos, and confusion. Contact iRestore today to learn more about our restoration management software and gain control of your business now.

What’s Sets This Restoration Management Software Apart?

Posted on by iRestore

restoration management software, restoration management tools, restoration leadershipAs a restoration company owner, you don’t need to add another piece of equipment or tool to your belt unless it is going to keep you from having to do MORE work. When business owners learn of yet another piece of technology or software that is supposed to help their company grow and be more productive, it isn’t shocking when they are reluctant or hesitant to try it. While there are many types of software and apps and programs that really don’t provide enough for business owners to benefit from using them, iRestore’s restoration management software is not one of them.

What Makes iRestore’s Restoration Management Software Different?

But what sets our restoration management software apart from other software programs that claim to help restoration business owners work better, faster….smarter?

  1. For one, it was designed specifically for the restoration business. We had no need to include information that is unnecessary because everything is designed to cater to the needs of the restoration company and the information that business owners need to gather from their employees, customers, insurance agents, and so on.
  2. Our objective was to support the flow of restoration operations and the organization. This software isn’t just another tool. It is THE tool that restoration business owners can rely on to mesh within the organization and help you serve everyone better.
  3. It isn’t just for HR. It isn’t just for equipment maintenance. It isn’t just a tool to organize jobs. It is a tool to help with each aspect of your business. You need to keep track of employee training, certifications, and basic information. You need to track where equipment is, what jobs equipment pieces are assigned to, and when they will be available again. You need to store job-specific documents and information, including the contact information of anyone else that is involved in the restoration process. You have needs that are specific to the industry – and iRestore’s restoration management software is designed to meet those needs.
  4. What you really don’t need is another app or software that isn’t compatible with certain types of phones or computers. You don’t need another tool that will work at the office but not out on the field. You don’t need another place to store information that your techs don’t have the time to manage. Conveniently, this restoration management software is an easy, flexible, accessible software that can work on any device. You can update it in the office or out on the field. You are not limited. If you need specific information, you can get it at any time. It’s fast and easy to use.

It’s not just about what sets iRestore’s restoration management software apart from other types of software – because it just is different than other types of software. What it’s really about is the compatibility it has to work with restoration companies to enhance production, minimize mistakes, find information quickly, rely on data, and respond to your insurance agents, adjustor, and clients accurately and build your reputation as an organized and efficient company that is prepared and gets the job done!

 

 

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