restoration management | iRestore Restoration Software - Part 10

33 Mile Radius’ New Tracking System

Contractors can now easily measure the performance of their marketing campaigns thanks to 33 Mile Radius’ freshly launched call tracking system designed for disaster mitigation, restoration and home services contractors. Check out their recent press release to learn more:

 

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33 Mile Radius recently announced a new call tracking system for disaster mitigation, restoration, and home services contractors. Their new call tracking system takes the guesswork out of measuring the effectiveness of marketing and advertising campaigns.

Contractors can now create their own individual call tracking phone number for each marketing or advertising campaign and easily see which is performing the best. They can requisition both local and toll-free phone numbers, which are then routed through the call system to their chosen destination number.

“As a core component to our lead generation platform, we’ve learned a lot about call tracking over the last seven years,” said 33 Mile Radius CEO Tim Gill. “We’ve built all of that knowledge into our new call tracking system. Contractors can now track the performance of their marketing campaigns from our easy to use call tracking dashboard.”

Through the call tracking dashboard, contractors can easily create and manage call tracking campaigns. The dashboard also provides call statistics, a recording of each incoming call, and a field for notes.

There is no contract or set up fee for the call tracking system from 33 Mile Radius. Each phone number is billed at a fixed monthly rate, with a call usage charge of 4¢ per minute. Local numbers cost $5 per month and toll-free numbers are $10 per month.

How to Log a User Out of iPad or iPhone

As you may know, the iPhone and iPad version of FileMaker can save the user’s login in the “keychain” making it easier for them to access in the future. But what do you do if a new user accesses the iPad and needs to log in under their own ID. Here’s how you can delete the saved credentials and log in a new user:

1. From inside of iRestore, hit “Logout” on the Main Menu:
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2. From the FileMaker menu, hit the gear in the top right corner to open the Settings menu:
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3. Tap on the “Manage Keychain” option:
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4. At this point, you will see a list of “Solutions” at the bottom, and one labeled “iRestore_AB_####” that would match with your database. Slide that left, and then hit the delete button:
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That’s it! That will log the user out of this iPad. You can then go back to your Home Screen, tap the iRestore icon again, and this time it will prompt you for a login.

iRestore’s Task Feature

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Tasks are one of the most under-utilized features of iRestore. The “Task” feature within iRestore allows you to assign specific tasks and detail responsibilities at the job level. The universal “Task” icon provides everyone in the company with a trackable and easy to manage a task list.

 

Job Tasks:

1. To create a new task for a job, simply hit the Task Icon from the Job Detail Screen.
– Assign a team member and add the detail and/or instructions
– Notify the team member of the assignment with a click of a button

2. Team members can provide task updates in real-time from all platforms, including their phones.

3. Individuals have easy access to their complete task lists from all platforms.

4. As tasks are updated and completed, iRestore manages and stores your task lists per job along with its corresponding notes.

Importance of Clear Responsibility in Your Restoration Company

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There are lots of moving parts in our restoration companies. For our operations to run smoothly, it is critical for everyone to know and execute their roles and responsibilities. It is equally important that there are accountabilities in place. There are many tools that allow us to operate with clearly communicated expectations: Standard Operating Procedures (SOPs), best practices, policies, job descriptions, and the list goes on.

On jobs, it is important that all job-related tasks are executed with appropriate attention to detail. Tasks necessary to execute a given scope of work should be assigned to a person who will ultimately be responsible for the execution and accountable to the organization and its purpose.

What happens to a new technician when a company does not clearly communicate their responsibilities in the execution of a job? Find out from one of my recent articles for Restoration and Remediation Magazine – Restoring Success: Assignment of Responsibility.

Also, be sure to check out the story of Everybody, Somebody, Anybody, and Nobody. With iRestore, you can employ the power of our task management feature to keep this from happening on your jobs.

Happy iRestoring!

Inventory Management Made Easy With iRestore

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Your iRestore package comes complete with a robust inventory management system. With iRestore it is easy to scan, track, maintain records, and keep up on reporting. Chief Operating Officer of Berks • Fire • Water Restorations, Inc.℠Lisa Lavender, discusses this hot topic in her Restoration & Remediation article “Restoring Success: What’s Your Inventory Control Solution?” She explains, “A frustration shared by many restorers is inventory control. You wake up one morning and all the extension cords are gone, an air mover goes missing, or a dehumidifier gets left on a job site. How does this happen? This topic gets the blood boiling within every manager and owner that I encounter.”

Pictures, documentation, accurate and thorough measurements, and moisture readings are a few of the key ingredients to successfully managing your restoration company’s job files. iRestore allows technicians and managers to collect critical job information and manage it to everyone’s expectations by giving you the tools to efficiently hold the team accountable.

In Douglas Satterfield’s article, entitled “Leadership: Inspect What You Expect,” he says: “That‘s when I learned about the concept of inspect what you expect and its linkage to the human motivation factor. Telling people to do something is only a small part of a military leader’s responsibility, following up on it and checking to ensure what you’ve asked for is actually done is just as important.”

We agree, Douglas, and with iRestore we try to make this process easier. Check it out for yourself here.